Senior Business Analyst & NetSuite Administrator
Las Vegas, NV
Billie Jo
Smith
I'm a business analyst with 5+ years of experience turning strategy into systems that actually run. Most of that time has been with startups and early-stage companies, where workflows are still messy and the systems don't talk to each other. I don't walk in pushing one platform. Sometimes that means a full NetSuite ERP implementation, like the one I led from discovery through go-live. Just as often, it means connecting the systems that are already there.
What sets me apart: I can trace a strategic goal down to the exact workflow it depends on, then build that workflow myself, in whatever tools fit. I write the specs, build the dashboards, and run several workstreams at once without losing the plan.
If you need help getting your team moving in the same direction, and using your systems to their full potential, I can help.
Start a conversation →Tools & expertise
I have a strong set of skills across a lot of different tools, but what makes me valuable isn't any one of them. It's the ability to learn a new tool fast and get the most out of it.
Everything below is technology I've already put to work, and I can just as easily learn whatever you use and make sure you're getting full value out of it.
Technical Tools
Business Systems
Data & Analytics
Cloud & DevOps
Productivity & Collaboration
AI Tools
Workflow Automation
Skills & Methods
ERP Configuration & Administration
Integrations & APIs
Data & Reporting
Project Management
Agile & Delivery
Change Management
Discovery
Workflow Diagrams & Documentation
Career timeline
Business Analyst & NetSuite Administrator
LED Connection
- Leading full-cycle NetSuite ERP implementation across Finance, Operations, Procurement, and Project Management — from requirements and design through configuration, testing, training, and go-live
- Serve as primary NetSuite Administrator: managing user accounts, roles, permissions, system performance, data integrity, and ongoing module maintenance
- Design and document end-to-end ERP workflows, business rules, and system customizations aligned with internal controls and compliance requirements
- Build automation solutions within NetSuite to eliminate manual processes and improve day-to-day operational efficiency
- Develop and deploy lightweight custom applications to support business operations and reduce repetitive manual work
- Create executive-level dashboards and reporting for C-suite visibility into operational and financial performance
- Define and manage requirements for proprietary software initiatives; project manage end-to-end delivery with internal dev teams
- Document and optimize operational procedures across departments, creating SOPs that teams can actually follow
Product Manager | Business Analyst
BitcoinIRA
- Identified critical friction in the client identity verification process and implemented an automated solution that cut processing delays by 40%
- Reduced inbound service call volume by 25% by diagnosing client communication gaps and redesigning key touchpoints
- Implemented automation workflows across Operations, reducing manual errors by 40% and accelerating processing within the first quarter
- Owned end-to-end UAT planning and execution for new product features, resulting in a 15% reduction in post-launch defect reports
- Collaborated with engineering, operations, compliance, and finance teams to define requirements and deliver cross-functional software solutions
- Gathered requirements, wrote user stories, and managed delivery for product initiatives affecting the full client lifecycle
Service and Operations Manager
BitcoinIRA
- Scaled operations team from 0 to 8 employees to support 300% business growth, while simultaneously reducing error rates by 40%
- Designed and implemented automated onboarding workflows, cutting onboarding time by 5 business days and errors by 50%
- Built data visualization dashboards to monitor client onboarding pipelines, improving conversion speed by 200% and enabling rapid bottleneck identification
- Created role definitions, SOPs, reporting structures, and daily execution processes for a newly formed operations function
Compliance Officer
BitcoinIRA
- Developed and executed enhanced compliance reporting for high-risk customers, leading to a 50% reduction in internal fraud reports
- Conducted audits of 500 client files for regulatory compliance, identifying and rectifying discrepancies to ensure 100% adherence to industry standards
- Documented, implemented, and enforced internal controls that reduced internal errors by 15%
Corporate Paralegal
MTrac Tech
- Created database for managing debt instruments that led to a 50% reduction in error and improved regulatory reporting
- Coordinated the issuance of company stock certificates to new shareholders and managed the transfer process for existing shareholders
- Implemented email system to disseminate key company announcements and regulatory filings to shareholders
Academic background
2011 – 2014
San Diego State University
Master of Arts
Political Science and Public Policy
2006 – 2009
University of Oregon
Bachelor of Science
Psychology and Political Science